Refund policy
Returns
We offer a 14-day return policy, meaning you have 14 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- Unwashed
- In its original condition with all tags attached
- Accompanied by proof of purchase or your order confirmation
To initiate a return, please email us at vo2gearusa@gmail.com with your order number and reason for your return.
Return Address:
P.O. Box 628, New Providence NJ 07974, United States
Please do not send items back without first contacting us. Returns sent without prior authorization may not be accepted.
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable unless the return is the result of our error (such as receiving an incorrect or defective item).
VO2 Gear reserves the right to deny returns that show signs of wear, washing, odor, stains, pet hair, damage, or any condition that prevents the item from being resold as new.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us immediately at vo2gearusa@gmail.com so we can evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale or clearance items
- Personalized or custom products
If you have questions about whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or color, simply request a return for your original item (if eligible). Once your return is approved, you may place a new order for the item you'd like.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at vo2gearusa@gmail.com.